Updated November 2022

Anji Barton Dog Training: “Training Provider
Dog owner: “Client”

Refund Policy: A full refund will be offered if the Training Package is cancelled more than three days in advance of the first booked session. There are no refunds for purchased packages within three days of and/or after the first session. An exception can be made only in the event that the dog becomes ill and/or passes away.

All dog training packages expire after a six month period, and are not eligible for a refund. This is to ensure the timely execution of the training protocols applied, and is included here as a reflection of the best interest of our canine clients and their learning propensity. This obligation also ensures that the representatives of Training Provider can accept advance reservations for their time and prevent lost training opportunities. Clients who become non-responsive after a training program has begun for a period of time longer than one week (excepting documented cases of personal or medical emergency) are in breach of this contract and forfeit their right to a refund.

Reschedule/Cancel: Private training sessions may be rescheduled without penalty up to 24 hours before the scheduled appointment. Appointments cancelled after this window has passed will not be credited. Appointments cancelled by Training Provider due to inclement weather will be credited in full. In the case of any cancelation on the part of Training Provider the instructor will contact the client scheduled for the affected session by phone and/or email and the session will be rescheduled. Appointments cancelled due to a medical emergency by the client will receive a credit as well. Cancelations of Private Training Sessions in advance of 24hrs will be rescheduled, but no refunds will be offered. Sessions that are part of an expired package cannot be rescheduled/cancelled. No-shows/late cancels will not be refunded or credited. Day Training Sessions cannot be cancelled or rescheduled, as they are not booked contingent on Client availability.

Health/Medical: Clients shall provide documentation of up-to-date vaccinations including Rabies, DHLPP, and Bordatella, in addition to any other vaccinations required depending on the age of Dog. Dog must be on monthly flea/tick preventative. Client agrees that if at any time Trainer deems that Dog needs urgent veterinary care, Dog shall immediately be removed from training.

Training Provider and its representatives reserve the express right to contact relevant animal control authorities in documented cases of animal abuse, neglect, or deprivation. In this event, Client relinquishes any and all claims against Training Provider, including the right to a refund for incomplete services. By engaging in services with Training Provider, client understands that the provision of these services is dependent on the humane care and treatment of their pet.

Guarantees: Training Provider will make every reasonable effort to teach Client and Dog to perform the skills listed in the the program outline, however, Training Provider does not make any guarantee of Dog’s future performance or behaviour as a result of providing training, as it is the Client’s duty to practice the provided exercises and reinforce the cues taught with Dog daily at home. Client understands that without practicing and reinforcing behaviours, they will naturally become less reliable over time. Client understands that the desired outcomes for Dog’s training and behaviour is directly proportional to the time, commitment and positive reinforcement technique spent working with the Dog in between training sessions.

Photo/Media Release: Client grants to Training Provider the perpetual, non-exclusive right, license, privilege and authority to use Client’s name and likeness, and Dog’s name, breed, age, training progress, past behaviour history and likeness to fix in any manner, medium, form or language, worldwide, in connection with the advertising and promotion of Training Provider in all media in any format now known or hereafter devised.

Termination: Training Provider serves the right to terminate this Agreement at any time and Training Provider will refund the remaining balance of Client’s unused sessions, if applicable, without any further liability or obligation. Training Provider’s duties hereunder shall terminate if (a) in an Instructor’s sole judgment Dog is dangerous or vicious to Instructor or any other person or animal, or interferes with the training of other dogs, or (b) the Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Training Provider’s duties shall terminate but all other provisions of this Agreement shall continue in full force and effect.

Treatment of animals: I do not practice or allow physical punishment or intimidation of dogs by our trainers during training sessions. If you physically punish or intimidate your dog (including but not limited to hitting, kicking, screaming at, spanking, shocking, or choking) you will be asked to stop. Persisting in this behaviour or becoming confrontational will result in dismissal. Dismissal for violating this policy does not create an exception to our refund policy.

Treatment of Instructor(s): Training Provider and Client agree that no form of harassment or bullying shall be tolerated in the course of executing our obligations of service, and that the presence of these behaviours at a client consultation will constitute a breach of contract. It is further agreed that situations involving harassment, bullying, and intoxication will result in an immediate termination of services without the right to a refund or credit. The definition of harassment, bullying, and intoxication shall consist of the definition contained in the Human Rights Act of Canada. https://laws-lois.justice.gc.ca/eng/acts/h-6/

Liability: Training Provider agrees to exercise due and reasonable care of Dog. However, Training Provider is not liable for loss or damage from disease, death, escape, theft, fire and injury to person(s), other animal(s) or property by Dog during or after the term of this Agreement. Client agrees to pay resulting losses and damages suffered or incurred and to defend and indemnify Training Provider, its employees, interns, volunteers and agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties and expresses the entire agreement between Client and Training Providers regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or understandings have been made with regard to Dog or anything else. Client acknowledges that Training Provider has not represented, promised, guaranteed or warranted that Dog will never bite, that Dog will not be dangerous or vicious in the future, that Dog will not exhibit other behaviour problems, or that the results of training will last for any particular amount of time. This agreement may be amended only by a written instrument signed by both Client and Training Provider.

ABDT Membership Community Guidelines & Policies

Last Updated: February 2023

OUR MISSION: The ABDT Membership was created to provide support, ongoing learning, community (and fun) to people who love and want the very best for their dogs.

BE KIND, COURTEOUS AND RESPECTFUL: We cultivate a safe space and will remove posts or membership of anyone we determine disruptive. Don’t belittle, criticize, question people’s decisions or judge. Kindness is the rule.

RESPECTFUL COMMUNICATION: The ABDT Membership is a friendly space where all members feel safe and respected. We expect all members to treat each other with kindness, respect, and empathy. We will not tolerate any form of bullying, harassment, or hate speech. Any member found to be engaging in this behaviour will be removed from the community. According to the Canadian and US Governments, harassment is unwelcome conduct that is based on race, color, religion, sex (including sexual orientation, gender identity, or pregnancy), national origin, older age (beginning at age 40), disability, or genetic information (including family medical history). Here in ABDT Membership, we expand harassment beyond this definition and define it as a situation that occurs when someone is abusing, insulting, or otherwise harming someone else on a regular basis. We will take appropriate actions to monitor this space to maintain its purpose and its members.

INCLUSIVITY POLICY: The ABDT Membership is committed to creating an inclusive and welcoming environment for all members, regardless of race, ethnicity, national origin, sex, gender identity and expression, sexual orientation, age, disability, religion, or any other characteristic. We believe that diversity and inclusivity make our community stronger and more innovative. We will not tolerate any form of discrimination or harassment and will take appropriate action to address any such behaviour. (See the definition of harassment above.)

NOONE IS PERFECT / No Criticisms or Judgment Policy: We understand that everyone makes mistakes and that noone is perfect. ABDT Membership is a community designed to foster educational discussions for learning, growth, and support. We expect all members to contribute to a positive learning environment for all members and refrain from criticizing or judging others for their mistakes or lack of knowledge. We encourage members to ask and answer questions to empower others, share their own experiences, and support each other in a kind and respectful manner.

NO SELLING, SOLICITING OR PROMOTING: If you’ve come to this space to gain more clients, customers or followers, this is not the place for you. We do not allow the promotion or advertisement of outside groups or businesses. Please do not solicit members for donations, votes, contests, or other purposes.

DO NOT CREATE OUTSIDE GROUPS: It is explicitly prohibited to create outside groups or websites that are an offshoot of this community. You may not recruit or recommend (publicly or privately) such groups within this community.

NO COACHING OR MEDICAL ADVICE: All community interaction and content provided is for mutual support and educational purposes and not a substitute for veterinary care. None of the content in the membership materials constitutes medical advice and is not intended to be a substitute for veterinary advice, diagnosis, or treatment. Always seek the advice of your veterinarian with any questions you may have regarding the health of your dog. Take advice from other members at your own risk.

WHAT’S SHARED HERE, STAYS HERE: Please do not distribute ABDT content or other participant’s content outside the group. It is explicitly prohibited to discuss or share information, cases, details, names, or any other sensitive information outside of this membership platform or community. Respect the privacy of the community and our copyright.

MEMBERSHIP MATERIALS: You may print or make paper or digital copies for your own personal use only. Any other copying or distribution by any means is strictly prohibited by law. You may not upload membership content to third-party software. You may not share your login information with others. All membership materials are copyright protected and are the property of Anji Barton Dog Training.

RULE BREAKING WILL RESULT IN CONTENT / POST REMOVAL: All determinations regarding this group, its members, and these guidelines are at our sole discretion and are final. By joining, you indemnify us of all liability relating to this group and members. We reserve the right at our discretion to deny access to or remove customers from membership at any time for any reason.

YOU ARE SUBJECT TO ABDT POLICIES: By participating in the ABDT Membership, you are also subject to the ABDT Membership Policy, below. These policies may change at any time without notice.

MODERN METHODOLOGY: Anji Barton Dog Training condones humane, force-free, science-based dog training practices. Our guest trainers agree to always seek the least invasive, minimally aversive, evidence-based solutions when making recommendations to members.

REFUNDS: There are no refunds but you can cancel at any time.

DEFAULTS: If your payment method cannot be processed for any of the payments, you’ll be contacted. Your access to membership may be suspended until your payments are current.

CANCELLATION: After 7 days from original purchase, if you decide the ABDT Membership isn’t for you, you can cancel your subscription renewal. Canceling the membership renewal prevents your payment method from being charged again when your subscription period ends (monthly, quarterly, annual, or other, depending on which plan you purchased). You’ll continue to be able to access and benefit from the membership through the last day of your subscription.

We make no guarantees about your experience or results from your use of membership and you release Anji Barton Dog Training, its officers, employees, and consultants of any liability relating to your use.

If you have any concerns or issues, please do not hesitate to privately reach out to Anji.